Terms of Service

Welcome to Clarifeye. These Terms of Service (“Terms”) govern your use of the Clarifeye software platform and services (the “Service”). By accessing or using the Service, you agree to these Terms.

If you do not agree, please do not use the Service.

1. Who We Are

Clarifeye is a software company that provides tools to extract structured knowledge from unstructured documents. Our platform is cloud-based and accessed via a web interface.

2. Account and Access

• You must register an account to use the Service.
• You are responsible for maintaining the confidentiality of your account and access credentials.
• You are responsible for all activity under your account, including actions by authorized users.

3. Hosting Location

Clarifeye offers the ability to choose where your data is hosted. You may select a preferred hosting region (e.g., EU, US) during onboarding. We will make reasonable efforts to store and process your data in that selected region.

4. Use of the Service

You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business needs.

You agree not to:

• Share or resell access to the Service.
• Attempt to reverse-engineer or copy the platform.
• Use the Service in violation of any laws or regulations.
• Upload harmful or illegal content.

5. Client Data

• You retain all rights to your data.
• You are responsible for the legality and accuracy of the data you upload.
• We store and process your data solely to provide the Service, and we do not claim ownership over it.
• You must not upload data that requires specific certifications (e.g., HIPAA, PCI-DSS) unless you’ve made arrangements with us in writing.

6. Availability and Support

• We aim to make the Service available 24/7, but we cannot guarantee uninterrupted access.
• Downtime may occur due to maintenance or events outside our control (e.g., internet outages).
• Basic support is available using the chat widget on the app or by email at support@clarifeye.ai, Monday to Friday, 9am–6pm CET.

7. Intellectual Property

All rights to the software, platform, and associated content are owned by Clarifeye. You may not copy, modify, or redistribute the platform or any part of it.

8. Confidentiality

Both parties agree to keep confidential information private and use it only as needed to operate the Service. This includes your data and any non-public technical, business, or financial information.

9. Privacy and Data Protection

We handle personal data in accordance with applicable laws, including the GDPR. Please see our Privacy Policy for more information.

10. Warranties and Disclaimers

The Service is provided “as is.” Clarifeye does not guarantee that the Service will be error-free or fit for a particular purpose.

Some features may rely on artificial intelligence and generate predictions or suggestions. You are responsible for how you use those outputs.

11. Liability

To the extent allowed by law:

• We are not liable for indirect or consequential damages (e.g., lost profits, data loss).
• Our total liability is limited to €500.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or use the platform in a harmful way.

Upon termination, your access will be disabled, and your data may be deleted in accordance with our policies.

13. Legal Terms

• These Terms are governed by French law.
• Any disputes will be handled exclusively by the courts of Paris, France.
• If part of these Terms is found invalid, the rest still apply.
• We may update these Terms from time to time, and we’ll notify you of material changes.

14. Contact

For questions or support, reach out to:

• Clarifeye
• 117 rue de Charenton, 75012 Paris, France
• support@clarifeye.ai